If you're a registered customer, you can ask to return an item directly from the "My order" page, in your My TWINSET account. Click on "Request a return", indicating what item you wish to return, the quantity and the reason. Then, click on "Proceed".

If you've completed your purchase as a Guest, you can place a return request directly from the "Check my order" section by clicking on "Request a return", indicating what item you wish to return, the quantity and the reason. Then, click on "Proceed".

To book a free collection with a courier, you will need the prepaid DHL label that we sent you with the order, inside the package you received. If you cannot find the prepaid label anymore for shipping the return, please contact our Customer Care team at customer.care@twinset.com to request a new label.

Here’s a mini step-by-step guide:

• Prepare the package that will contain the return by pasting the prepaid label on the original box (or on another that is equally sturdy) so as to cover the original label.
• Contact the Courier at number (+32) 2 715 5050 and book the collection, specifying that you already have a prepaid return label.

If you prefer, you can deliver the return in an authorized shipment centre. To find the dispatch centre closest to you, please go to the DHL - Global Service Point Locator website. Also in this case you will have to apply the prepaid label above the original label.

You can also deliver your return to us by taking it to one of our TWINSET boutiques, preferably Monday to Friday (excluding the Outlets).

The item(s) you return are examined by our staff as soon as possible, once verified and the return meets all the requirements, you will receive a notification by email.

For more information on refunds please refer to our General Conditions of Sale.

Potential delivery costs you've incurred when purchasing the item won't be refunded.