Gift Cards can be purchased in TWINSET boutiques and in the TWINSET Digital Store.

You may buy just one Gift Card at the time. To give a Gift Card to more than one person, you must make more than one order.

No, you cannot buy a Gift Card and another TWINSET item in the same order.

You can pay for a Gift Card using a credit card and PayPal.

Gift Cards purchased online are in digital format and will be sent via email to the address provided by the buyer at the time of purchase.

Yes, you can leave a personal message for the recipient of the Gift Card.

If you realise you have sent a Gift Card to the wrong email address, you can refer to the General Conditions of Use or contact us.

If you have purchased a Gift Card or received one as a gift, you cannot return it.

If you have a Gift Card code you can use it in the final stage of the purchase process, in the payment method section.

No, you don’t need to activate your Gift Card, its code can be used immediately.

You can use your Gift Card in TWINSET boutiques and in the TWINSET Digital Store.

Gift Cards are valid for 12 months from the date of purchase. If you can’t remember the expiry date of your Gift Card, you can check it on the dedicated page

No, you don’t have to spend your entire Gift Card balance to pay for a single order. If you don’t spend the entire balance, you will receive a new Gift Card code for the remaining amount, which you can spend on your next purchase.

Yes, you may use up to 5 Gift Cards to pay for the same order.

No, you cannot buy a Gift Card using another Gift Card.

Yes, you can purchase a Gift Card in one country and use it in all TWINSET Digital Store, except in France, Monaco, and the United Kingdom.

You can check your balance by visiting the dedicated page.

If you have purchased a Gift Card or received one as a gift, you cannot recharge it.

If your Gift Card doesn’t cover the full amount of your order, you will be able to select an additional payment method in the final stage of the purchase process.

If your Gift Card doesn’t work, check the dedicated page to see if it’s still valid and has credit available. If you still have problems, contact us.

If you have lost your Gift Card code, you can refer to the General Conditions of Use or contact us.

If you placed an order and didn’t use the entire credit on your Gift Card, your new code with the remaining credit will be sent to the email you used to place the order.

Yes, items bought using a Gift Card can be returned. You will receive a new code for the amount of the refund. If in addition to your Gift Card you used another payment method to pay for the returned items, the amount will be refunded using the main method you chose in the return request. Remember that the maximum refundable amount on each payment method cannot exceed the amount paid in the final stage of the purchase process.

If you have submitted a return request for an order you paid using a Gift Card, you will receive a new Gift Card code for the amount of the refund. If in addition to your Gift Card you used another payment method to pay for the returned items, the amount will be refunded using the main method you chose in the return request. Remember that the maximum refundable amount on each payment method cannot exceed the amount paid in the final stage of the purchase process.