If you are absent at the time of delivery, the DHL courier will follow, depending on the area, one of the following procedures:

• they will deposit near your buzzer or mailbox an attempted delivery note, containing useful references to book a new delivery;
• they will deposit your order at an authorized collection centre: also in this particular case, DHL will leave a notice of attempted delivery with the references of the shipment; at that point, you can connect to the DHL site to verify the address, the opening hours of the collection point where you can collect your order and the date by which you can make the withdrawal. After the scheduled period your parcel will be returned to us, and the order will be treated as a return.

We advise you to monitor the status of your shipment frequently: in case of your absence, you may not immediately notice the attempted delivery note or, for various reasons, the courier may not be able to identify the address of reference.

For the delivery of your order, you can choose for it to be delivered to a DHL Service Point.

This service is designed specifically for those who cannot receive the goods at home, or for those who cannot be delivered personal mail at the workplace.

The Service Point DHL are shops open to the public (such as newsagents, supermarkets and corner shops) where you can pick up your orders when it is most convenient: often these are open during the weekend or at night!

To collect your order, you will need to show proof of identity. The Service Point will keep your order for a limited period of time (usually 5 working days).

Remember: you won't receive any notification upon delivery; we therefore recommend you use the tracking number you've received via e-mail to be informed about the delivery date of your order.

Orders not collected by the scheduled date will be returned to us for non-delivery. In this case, the return of the order will be treated as a return.

For any details on DHL authorized collection centres, opening days and hours, please refer to the DHL website.

You can also opt to have your order delivered to a TWINSET boutique (excluding Outlets). Go to check out to find out which boutiques offer this service.

You have 14 working days to collect your order: any order that is not collected within that time, will be considered a return and shipped back to us.

You will need to show us an ID and a copy of the email confirming your order when collecting the parcel. If you cannot collect your order, the person who is collecting on your behalf will need to show the following:

• a copy of your valid ID;
• his or her valid ID;
• a copy of the email confirming the order;
• a signed letter from you authorizing collection.